Privacy Policy — Shylzora

1. Overview

Shylzora ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

This policy applies to all Shylzora products and services, including Nexo Pro, Equipment Pro, and this website (shylzora.com).

2. Information We Collect

We collect information you provide directly, information collected automatically when you use our products, and information from third parties where applicable.

Account information: name, email address, and password when you create an account.
Business information: company name, industry, and configuration data you enter into our products.
Usage data: features used, actions taken, session duration, and error logs.
Device information: operating system, device identifiers, and app version (for desktop products).
Payment information: handled entirely by our payment processors (Stripe, Cashfree). We do not store card details.
Communications: messages you send us via email or support channels.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our products and services.
Process transactions and send related information including confirmations and invoices.
Send operational communications such as security alerts and support messages.
Personalise your experience and deliver features relevant to your usage.
Train and improve AI features within our products, using aggregated and anonymised data only.
Comply with legal obligations and enforce our terms.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure. We use industry-standard encryption in transit (TLS) and at rest. Access to personal data is restricted to personnel who require it to perform their job functions.

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

5. Third-Party Services

We use a limited number of trusted third-party services to operate our products. These include:

MongoDB Atlas — cloud database hosting.
Stripe and Cashfree — payment processing.
Seq / structured logging services — application monitoring and error tracking.
Vercel — website hosting.

6. Cookies

Our website uses minimal cookies necessary for the site to function correctly. We do not use advertising or tracking cookies.

Our desktop products (Nexo Pro, Equipment Pro) do not use browser cookies. They store configuration data locally using encrypted application storage on your device.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.
Correction: request that we correct inaccurate or incomplete data.
Deletion: request that we delete your personal data.
Portability: request your data in a structured, machine-readable format.
Objection: object to certain types of processing, including AI-based processing.

8. Children's Privacy

Our products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or a prominent notice within the product. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@shylzora.com.